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KIMT NEWS 3 – “If you have a smart phone it only works on Wi-Fi. If you get outside of Hampton then your phone works, but once you hit Hampton you can’t receive phone calls, receive text messages, anything. So communication is gone,” said Megan Hessler of Hampton.
“I think around 5:30 when my husband came home from work and said he couldn’t get a hold of me, then my daughter tried calling,” said Tracey Meyer, owner of Funky Monkey, in Hampton.
Life has been kind of frustrating here in Hampton.
Those who have U.S. Cellular as a cell phone provider have been without service for much of the past week.
The company blames a software problem, but regardless of the reason, it’s become a big part of the in person conversation.
“Yeah a lot of people have been, if they have a certain kind of phone theirs is working but the others aren’t,” said Meyer.
Philip Biermann, with Iowa Cell Phones and Repair, says its times like these when social media is out of reach that people tend to go into a bit of panic.
“I’d say to most people I wouldn’t panic it’s not like an end of the world thing for one but I mean it can happen to really any carrier,” said Biermann.
And as many are getting their service back up and running smoothly, those like Meyer can’t help but laugh about how important one invention has become in our daily lives.
“Yeah how people can’t live without their cell phones,” said Meyer.
Meanwhile U.S. Cellular Corporate officials responded to our request for an update, and told us the issue was resolved Tuesday afternoon.
They say in a statement: “U.S. Cellular customers in the Hampton area experienced network issues this week when a cell site had a software issue. Our engineers have successfully completed multiple tests to make sure the network has been restored. We apologize for the inconvenience.”