How to deal with unauthorized credit card charges

If you own a credit card, chances are, it’s happened to you, or maybe you know someone who’s been impacted by fraudulent charges.

But there are ways to fight back, so you don’t get stuck paying for something you never bought.

Credit card fraud can happen to anyone.

“I had charged $9.00 and there was another $280.00 applied from the same company.”

Kathye Gaines is the branch manager of Consumer Credit Counseling Service, even though she hears cases of unauthorized charges happening to her clients, she too fell victim.

“So that book store will never get my business again if I go down there, but it was an employee and they did find out and they did take action,” she explains.

Luckily Gaines caught it quickly, which she says will help to avoiding headaches when you try to dispute a charge that you didn’t make.

One of the most important things is to catch unauthorized charges as soon as possible and the best way to do that is to look through your statements every month. Once you catch it, report it!

“You can contact the credit card company immediately when you see something that is not a charge that you’ve made and ask them to do research and tell them you did not make that charge,” she adds.

Gaines said reports of unauthorized charges on credit cards and debit cards are fairly common, but fortunately most banks are looking out for their customers behind the scenes.

NSB Bank has a system that monitors their customs transactions, just incase something unusual shows up.

“We will freeze just to make sure no other purchases happen and then we’ll assist the customer in taking the proper steps,” says Drew Gappa, Loan Officer.

He says in a lot of cases, online shopping can be a culprit in letting someone “borrow” your credit card number.

“If you are doing online shopping you know that when you’re shopping look at the website and at the top it will say “http” and make sure it’s got the “s” that shows that it is a secure site.”

There is some legislation out there to help consumers out, it’s called the Fair Credit Billing Act.

The federal law protects customer from unfair charges on their credit card accounts.

It also gives people the right to dispute those incorrect charges.

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