Alliant Energy crews continue working to restore service

Alliant Energy crews still hard at work

MASON CITY, Iowa – Alliant Energy crews in Mason City have been busy restoring natural gas supplies to more than 600 customers in the area.

Crews have been tirelessly working since Sunday afternoon to fix the damaged and leaking area, and have been making their way door-to-door to make sure all customers are taken care of. Jim Collins, the key account manager for Alliant Energy in Mason City tells us that because so many customers were impacted in the incident, folks need to be cautious about who they let into their home to check on appliances.

He says that crews will be, “wearing Alliant Energy clothing, hats and other apparel, and they will not be asking for cash” in return for their service. Collins says this is an important message to emphasize, seeing as the company has dealt with issues in the past or individuals misleading their customers and taking advantage of these vulnerable situations.

The gas leak was just the start of their issues, as a fire also broke out soon after the leak was discovered and reported. Surrounding neighborhoods were evacuated as a safety precaution, and several streets were closed off so that crews could contain the flames. The Mason City Fire Department successfully put out the flames and repairs are reported to be complete on the leak area.

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